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Array enhances account targeting and sales efficiency with Kernel

Series B
FinTech Infrastructure
6,000
Net-new accounts added
15%
Increase in scheduling efficiency
HQ: New York, USA
Founded: 2020
Website: Array.com

Array runs on Kernel

"Kernel is like a superpower for RevOps"

Marc Cherichella
Head of RevOps

The Problem

Array's rapidly growing RevOps team needed more accurate and automated ways to categorize and prioritize target accounts within their CRM. Standard industry classifications were too broad, leading to inefficiencies in identifying and pursuing high-potential opportunities.

The Solution

Array partnered with Kernel to enhance its CRM data accuracy and account targeting. Kernel's customized data and AI-powered agents categorize accounts into precise industry segments, accurately estimate account potential, and help prioritize sales efforts effectively.

The Impact

Kernel identified 6,000 high-quality new accounts for Array, expanding their pipeline by millions in potential ARR.Improved account accuracy significantly boosted sales productivity (scheduling efficiency increased from 6% to 21%) and reduced annual SaaS spending.
In 2024, Array's RevOps team faced a common challenge in scaling their sales function: effectively segmenting and prioritizing accounts without extensive manual research. Traditional data providers delivered overly broad or inaccurate classifications, limiting efficiency.Array needed to precisely distinguish target verticals, such as Personal Loans, Financial Management, and Banks, without overwhelming manual processes
The main challenges were:
Vertical classification: Difficult accurately categorize accounts at scale, especially when exploring new verticals
Fit tiering: Ability to rank accounts by ICP fit
Size prediction: Challenging to prioritize GTM effort by expected deal size
Coverage gaps: Untapped high-quality accounts from their CRM
As the sales team expanded, honing in on this precision became increasingly critical to avoid operational inefficiencies.
Illustrative

Finding the right partner

After exploring multiple providers, Array selected Kernel for its ability to:
Provide granular and customized industry segmentation.
Deliver automated and reliable estimations for account prioritization.
Continuously improve based on sales team feedback.

The Solution

With Kernel, Array deployed AI agents that work directly in Salesforce, with no need for additional tools or platforms.

First, Kernel's cleaning agent validates all accounts in Array's CRM. It fixes broken website links, removes duplicates, and maps each account to the correct LinkedIn profile.

Using this clean foundation, Kernel’s research agent maps accounts to Array's precise industry segments. Instead of broad categories like "Finance", accounts are classified into specific verticals such as "Personal Loans" or "Banks". Each classification comes with transparent reasoning and confidence levels.

Kernel’s prioritization agent then tiers accounts based on their potential fit. The model analyzes company growth metrics, funding history, business models, and team composition. Each tier assignment includes the key factors that influenced the decision.Most critically, Kernel’s estimation agent provides an estimate of the potential ARR for each account. The model combines customer counts, website traffic, app usage data, and industry benchmarks to estimate deal size potential specifically for Array. Like all Kernel data points, these predictions include detailed reasoning.

The entire system improves through rep feedback. When reps spot incorrect data, they submit quick notes in Salesforce. Kernel processes this feedback, updating the model and sharing insights with RevOps leadership during monthly reviews.

The Impact

With Kernel, Array identified 6,000 new high-value target accounts missing from Array's CRM, expanding their pipeline by millions in ARR.

By automatically disqualifying poor-fit accounts and precisely tiering the good ones, reps now focus their time on the accounts most likely to convert, increasing scheduling efficiency from 6% to 21%.

The impact extends beyond just new accounts. Array's RevOps team now spends less time fighting data quality issues and more time on strategic initiatives. The automation has also allowed Array to consolidate their tech stack, reducing annual SaaS spend.

Kernel is critical to our sales strategy by ensuring everyone in the revenue function is aligned and focused on the right accounts of the right size

Greg Johnson
Chief Sales Officer

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